How Palindo Gate Tours collects, uses, and protects your personal information.
Palindo Gate Tours ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book our services. By using our services, you agree to the practices described herein.
When you book a tour or contact us, we may collect your full name, email address, WhatsApp or phone number, nationality, hotel or pickup location, number of travelers, and any special requirements you share with us.
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, and pages visited. This information helps us improve our website and services.
We may receive information about you from booking platforms such as TripAdvisor, Viator, GetYourGuide, and Airbnb when you make a booking through those platforms.
We use the information we collect to: process and confirm your tour bookings; send booking confirmations, itineraries, and pre-tour information; communicate with you about your booking; improve our services based on feedback; send promotional offers with your consent; and comply with legal obligations under Indonesian law.
We do not sell, trade, or rent your personal information to third parties. We may share your information only with our drivers and guides to facilitate your tour, payment processors to securely process payments, and government authorities when required by Indonesian law. All parties are bound by confidentiality obligations.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure data storage, and restricted access on a need-to-know basis. However, no method of Internet transmission is 100% secure.
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control the use of cookies through your browser settings. We use Google Analytics to analyze website traffic — this data is anonymized and cannot identify individual users.
You have the right to access, correct, delete, or request portability of your personal data. You may also opt out of marketing communications at any time. To exercise these rights, contact us at palindogatetours@gmail.com or via WhatsApp at +62 877 8000 0055.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Booking records are typically retained for 5 years for accounting purposes. Marketing data is retained until you withdraw consent.
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately and we will delete such information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the date at the top of this page.
If you have questions about this Privacy Policy, please contact us at palindogatetours@gmail.com or via WhatsApp at +62 877 8000 0055. Our office is at Jl. Raya Ubud No. 88, Ubud, Gianyar, Bali 80571, Indonesia.