About Us — Palindo Gate Tours

Who we are

We Are Your Local Experts in Bali & Indonesia

Palindo Gate Tours was founded in 2016 by a small group of passionate Balinese guides who believed that the best travel experiences come from genuine local knowledge and heartfelt hospitality.

What started as a small driver service in Ubud has grown into a full-service tour operator covering all of Bali and beyond — from the highlands of Kintamani to the pristine waters of Nusa Penida.

Today, we are proud to have served over 1,200 guests from more than 40 countries, maintaining a 4.9-star rating across all major review platforms.

🌴

Ganti foto

Our Mission

To provide authentic, personalized, and responsible travel experiences that create lasting memories while supporting local communities and preserving Bali's natural and cultural heritage.

Our Vision

To be the most trusted private tour operator in Indonesia, connecting travelers with the true soul of Bali — its people, landscapes, traditions, and spirit of hospitality.

What drives us

Our Core Values

Genuine Hospitality

We treat every guest like family. Our warm hospitality is rooted in the Balinese philosophy of Tri Hita Karana — harmony with people, nature, and spirit.

Responsible Tourism

We are committed to sustainable practices — supporting local artisans, reducing environmental impact, and giving back to communities we visit.

Safety First

All our vehicles are well-maintained and insured. Every driver is licensed, experienced, and trained in first aid. Your safety is our non-negotiable priority.

The people behind your journey

Meet Our Team

Our guides and drivers are local Balinese — passionate, knowledgeable, and proud to share the beauty of their homeland with you.

🧑‍💼

Wayan Sudarsana

Founder & Senior Driver

👩‍💼

Made Ayu Lestari

Operations Manager

👨‍🚗

Nyoman Raka

Senior Tour Guide

👩‍💻

Komang Dewi

Customer Relations

Tambah anggota

Our advantages

Why Choose Palindo?

What makes us different — and why 1,200+ travelers choose us every year.

Licensed, Insured & Verified Drivers

Every driver is licensed by the Indonesian government, carries full vehicle insurance, and undergoes a thorough background check. Your safety is always our top priority.

Born & Raised in Bali — True Local Knowledge

Our guides grew up in Bali. They know the back roads, best viewpoints, hidden local spots, and temple ceremonies not listed anywhere online.

Fully Personalized — No Cookie-Cutter Tours

We design every itinerary around you — your pace, your interests, your needs. All our tours are private, so you are never rushed or sharing with strangers.

Transparent Pricing — No Hidden Fees

The price you see is the price you pay. No surprise surcharges, guide tips, or hidden service fees. Clear and honest pricing — always.

4.9 Stars Across 1,200+ Verified Reviews

With over 1,200 genuine reviews on TripAdvisor, Google, Viator, and GetYourGuide — all averaging 4.9 stars — our reputation speaks for itself.

24/7 WhatsApp Support Before, During & After

We are always just a WhatsApp message away — 24 hours a day, 7 days a week. Fast, personal, and always helpful.

How we compare

Palindo vs Other Options

Feature	Palindo Gate Tours	Generic Agent	Ride-hailing
Private tour — only your group	Always private	Group tours	Ride only
Licensed & insured driver	Verified	Varies	Varies
True local guide knowledge	Bali-born	Script-based	None
Customizable itinerary	100% flexible	Fixed	No tour
Transparent pricing	All-inclusive	Hidden fees	Metered
24/7 WhatsApp support	Dedicated	Office hours	App only

Recognition

Awards & Certifications

TripAdvisor Certificate of Excellence 2019–2025

TripAdvisor Travelers Choice 2020, 2023

GetYourGuide Quality Award 2024

Indonesian Tourism Board Certified

Overall score

Rated 4.9 Stars Across All Platforms

🟢

TripAdvisor

1,024 reviews

★★★★★ 4.9

🔵

Google

892 reviews

★★★★★ 4.9

🟠

Viator

234 reviews

★★★★★ 5.0

⭐

GetYourGuide

187 reviews

★★★★★ 4.9

🏠

Airbnb

89 reviews

★★★★★ 5.0

Guest experiences

Recent Reviews

SM

Sarah Mitchell

Australia · Kintamani · June 2026

★★★★★

"Our driver Wayan was incredibly knowledgeable. The Kintamani views were breathtaking — highly recommend Palindo to anyone visiting Bali!"

Google · Verified

JL

James Lawson

UK · Ubud Tour · May 2026

★★★★★

"Outstanding experience from start to finish. The private tour meant we could go at our own pace. Best decision of our entire Bali trip."

TripAdvisor · Verified

EK

Emma Krause

Germany · East Bali · April 2026

★★★★★

"The Gate of Heaven was magical — our guide knew exactly when to arrive. Seamless booking, punctual driver, incredible value. 10/10!"

GetYourGuide · Verified

YT

Yuki Tanaka

Japan · Mount Batur · March 2026

★★★★★

"The sunrise at Mount Batur was the most beautiful thing I have ever seen. Our guide was incredibly supportive. Truly unforgettable."

Viator · Verified

FAQ

Frequently Asked Questions

Are all reviews from real customers?

Yes. All reviews are sourced from verified platforms — TripAdvisor, Google, Viator, GetYourGuide, and Airbnb. We never fabricate or purchase reviews.

How can I leave a review after my tour?

After your tour, your driver will send a WhatsApp follow-up with links to our review pages. We appreciate all honest feedback.

Do you respond to negative reviews?

Absolutely. We respond personally to every review and reach out directly if something did not meet expectations.

About Palindo Gate Tours

We Are Your Local Experts in Bali & Indonesia

Our Core Values

Meet Our Team

Why Choose Palindo?

Palindo vs Other Options

Awards & Certifications

Rated 4.9 Stars Across All Platforms

Recent Reviews

Frequently Asked Questions