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Have a question? Our team is available 24/7 via WhatsApp, email, or the form below.

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Get in touch

We Would Love to Hear From You

Whether you need help planning an itinerary, have a question about a booking, or just want to say hello — we are here 24/7.

WhatsApp (fastest)
+62 877 8000 0055
Email
palindogatetours@gmail.com
Phone
+62 877 8000 0055
Office
Kp. Rohayan Desa Kiara Payung Kec. Pakuhaji RT 003 RW 003, Kiara Payung, Kabupaten Tangerang, Banten
Hours
07:00–21:00 WIB · WhatsApp 24/7
Response time
WhatsApp: under 15 minutes · Email: within 2 hours
Send us a message
We will get back to you within 2 hours
Quick answers

Common Questions

How far in advance should I book?
We recommend booking at least 24–48 hours in advance. For popular tours like Nusa Penida, 3–5 days is ideal.
Can I cancel or reschedule my tour?
Cancellations more than 24 hours before the tour receive a full refund. Rescheduling is free if the new date is available.
What payment methods do you accept?
We accept bank transfer, Visa/Mastercard, PayPal, GoPay, OVO, and cash in IDR.
Is hotel pickup included?
Yes — hotel pickup and drop-off is included for all tours within Seminyak, Kuta, Ubud, Jimbaran, Nusa Dua, and Sanur areas.
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